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Avumile M

1 reviews | Active since Apr 2023

26 Apr 2023, 03:59

WORST CUSTOMER SERVICE EVER

Today I’m counting 26 days with out service or internet connection. I have emailed called and done to my withs end. Now I’m being billed cancellation fees yet I paid. The customer service with VOX is the worst you will ever get. Will never recommend them EVER.

0
Replies (4)
Vox Telecom
Vox Telecom's reply26 Apr 2023, 07:25
Official
Good day,  Avumile 

Thank you for your query. 
 
Unfortunately we were unable to locate your Vox Account nr with the information provided. 
Kindly provide us with the Vox account nr so we may assist? 


Thank you in advance 
Vox 
AM
Avumile M's update26 Apr 2023, 07:40
Reviewer Update
No thank you. I changed companies and will receive my installation today. The inconvenience Vox is too much. I work from home and my kids are behind with school work due to this. After complaining on FB to some one from Fb working for Vox said they would assist and called Monday. I gave him all the relevant info and today I wake up to a bill of R1800 odd. Yet I paid for April and never received internet service. So thank you. I’m done with VOX and they studio empty promises that result to nothing.
Vox Telecom
Vox Telecom's reply26 Apr 2023, 08:14
Official
Good day  Avumile 
  
 Thank you for your reply.
 
 Kindly note that the details of your complaint has been sent to the debtors team for investigation.
  
 We will contact you directly to assist with the complaint. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply19 May 2023, 10:19
Official
Good day,  Avumile
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
The necessary amendments have been made on your Vox Account.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox