Worst customer service ever
<p>I requested a fibre for home a month ago. The sales people were great and everything was done very quickly. After that everything went down. The starting date of the contract is 1 March. 2 days later and numerous calls and I cannot get through to someone that can tell me when a technician will come out to do the set up. I have spoken to people in Johannesburg and Cape Town. The sales person that was so quick to sell the product said it is not his problem and he is waiting to hear just like me.</p> <p>I am regretting the fact that I signed up with VOX. I hope that this helps someone else not to make the same mistake!</p>
Good day Linda.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Good day Linda.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Good day Linda,
Your FTTH line was still linked to the previous ISP. One of our agents contacted you to confirm that the upstream service provider requested that you contact them to confirm that the line was cancelled by your previous ISP.
It was confirmed on 06/03/2017 that the upstream service provider has confirmed the cancellation from the previous ISP and the Object number was released to us.
As per feedback received from our Installations Department, the Installation was successfully completed today.
Kind Regards,
Vox Telecom
Good day Linda,
Your FTTH line was still linked to the previous ISP. One of our agents contacted you to confirm that the upstream service provider requested that you contact them to confirm that the line was cancelled by your previous ISP.
It was confirmed on 06/03/2017 that the upstream service provider has confirmed the cancellation from the previous ISP and the Object number was released to us.
As per feedback received from our Installations Department, the Installation was successfully completed today.
Kind Regards,
Vox Telecom
