PR
Pieter R
1 reviews | Active since Dec 2022
02 Dec 2022, 07:53
Worst customer service ever
Gooday I have changed my Fibre service provider to Vox. The worst decision ever. The installation on Openserve side went smoothly and satisfactory. Then one day after loadshedding I did not have any internet access anymore. I reported and communicated the issue with vox for a whole week. All got from Vox was promises that never happened. Still after a week I sit with no Internet access and no Vox agent that come back to me as they promised.
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Vox Telecom's replyOfficial
02 Dec 2022, 09:19Good day Pieter R
Thank you for your review.
Vox already attended on the Facebook complaint logged.
Kindly note that the original fault is still open on the reference VOX***4
The Support team did log an escalation to the Network Provider , Openserve - Ref 222BTK301122 and ref 135BTK281122
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Vox already attended on the Facebook complaint logged.
Kindly note that the original fault is still open on the reference VOX***4
The Support team did log an escalation to the Network Provider , Openserve - Ref 222BTK301122 and ref 135BTK281122
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply02 Dec 2022, 09:19
Official
Good day Pieter R
Thank you for your review.
Vox already attended on the Facebook complaint logged.
Kindly note that the original fault is still open on the reference VOX***4
The Support team did log an escalation to the Network Provider , Openserve - Ref 222BTK301122 and ref 135BTK281122
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Vox already attended on the Facebook complaint logged.
Kindly note that the original fault is still open on the reference VOX***4
The Support team did log an escalation to the Network Provider , Openserve - Ref 222BTK301122 and ref 135BTK281122
They will follow up on the progress of the fault and update you on the status.
Regards
Vox