Worst customer service ever

Absolute worst customer service I have ever experienced! I am ready to purchase their VoIP solution. So I inquire further on their whatsapp chat which is according to them as FAST as their fiber.

Day 1. Ask a question, get a reasonably speed answer, of course as a business owner i get busy for 15min (have chat log to prove this timeline, and all other). The person disconnects me. I inquire again, they answer, I answer, they disconnect me without answering my chat. I initiate again because I want someone to answer my question. As soon as I initiate chat, 5 min later I just get disconnected, this happened 3 times. Knowing how api with Whatsapp works. This was purposefully done from their end. 4th time I get back to the lady who is absolutely useless in her job. So i requested another support agent. Talk talk talk, sorry I can't assist (fairly simple question), they will ask the business department to contact me. So I ask how long will this take, she answered, they'll be in touch shortly. 3 days later no contact.

Day 2/4: I initiate again. Wait 25 min to get a response. I responded, another 45min goes by, and the chat closes. I initiate again just after 13:00. I am typing this after 17:00. They couldn't answer or wanted to answer their live chat for 4 hours!!!

This company has the absolute worst customer service/response time. I swear Eskom will be of better assistance than these people. #LostMyBusinessesBusiness