HM
Hadlay M
1 reviews | Active since Nov 2017
01 Sept 2022, 12:33
WORST CUSTOMER SERVICE - DO NOT RECOMMEND.
Only gave them one star because zero was not an option. I had used their FTTH service for two years but the entire experience was sul**** when due to circumstances I had to cancel the service. It's taking over two months of back and forths trying to sort out the issue. All the while, I'm still being charged. I don't understand why businesses would risk ruining their reputation for the sake of exploiting consumers. But looking at the other reviews here, I can see this is a regular practice for Vox. I DO NOT RECOMMEND AT ALL.
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Replies (2)
Vox Telecom's replyOfficial
01 Sept 2022, 13:19Good day, Hadlay M
Thank you for your query.
Kindly note that the details of your query has been sent to our cancellation team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our cancellation team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Sept 2022, 13:19
Official
Good day, Hadlay M
Thank you for your query.
Kindly note that the details of your query has been sent to our cancellation team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our cancellation team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Sept 2022, 10:03Good day,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has corresponded with you pertaining to your cancellation dispute and the outcome thereof.
We can confirm that the initial email for cancellation of services was sent to the incorrect email address and therefore not received.
We have now received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has corresponded with you pertaining to your cancellation dispute and the outcome thereof.
We can confirm that the initial email for cancellation of services was sent to the incorrect email address and therefore not received.
We have now received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 Sept 2022, 10:03
Official
Good day,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has corresponded with you pertaining to your cancellation dispute and the outcome thereof.
We can confirm that the initial email for cancellation of services was sent to the incorrect email address and therefore not received.
We have now received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has corresponded with you pertaining to your cancellation dispute and the outcome thereof.
We can confirm that the initial email for cancellation of services was sent to the incorrect email address and therefore not received.
We have now received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox