Worst customer service

The worst customer experience I have ever received.

If you want a peace of mind, just look for another service provider. I asked for my Fibre package to be downgraded from 50mbps to 25mbps. So because of the 30 days notice period, I was on my old package of 50mbps for the rest of the month because the cancelation will only be effective at the start of the next month being June 1st. On the 15th May, I received an email that my cancelation has been processed and shortly after I received a prorata invoice for my new package. How am I receiving a prorata invoice for services that will only commence on the 1st of June? (By the way, when the 1st June came, my wifi went off completely because they hadn't send a technician to my house to come activate my services. The technician only came on the 6th June). I call them and they send me to the billing manager Mohammad (you have better luck getting help from a statue). He then tries to explain how my services were activated on the 16th of May (same services that were not active until the 6th June) and that he will ask the person who helped me with my cancelation to call me and explain. So in a nutshell, I told them that I won't pay my bill until the prorata invoice is credited. No one has called me, no one has responded to my multiple follow up emails. My services got terminated due to none payment and I have to pay up all the invoices including the prorata invoice for my services to be reactivated.