Worst customer service

Vox has the worst customer service i have ever gotten since telkom the way they treat their loyal customers after being with them for 5 years plus is really pathetic would not surprice me that they following the same route as telkom. Would not recommend them to anyone would rather pick a different isp that is focussed on customer services. So in the month of may i received my wifi mesh that i ordered at that time i didnt have the funds to buy it completely so i took it monthly at first had it for about a week then i had funds to settle it, i then contacted them to get a settlement so that i could settle it and not having monthly payments i was told at first the settlement is R3838.44 after i already made a payment of R186.66 that was on the 18th of may 2024 with is way more than the original pricing they advertised anyways i then asked so if i settle it what then? They said It will be collected by Vox, as Vox does not offer rent to own hardware. Only pure rental or outright purchase. So if i payed that settlement for all those months they would have tryed to come and collect even tho you paid for it, so what exactly are you paying for? Nothing! I would not pay for something thats someone elses so i was prepared to still pay it but i gave them 2 choices at that time as i wont give something that i paid for that two options was in pieces or they buy it back as i paid for it, At that stage i had it for 9 days when i wanted to buy it outright, its the same as a loan if you take out a loan and you settle it within a certain period you dont pay interest on that loan anyways they ****ming people with this method into you paying for something thats not yours you paying the whole amount or more for the device and it stays theirs so i was fighting with them took it to social media ect cause im not going to pay for something thats not mine long story short they came in contact with me sent me a quote to buy outright and contract was cancelled which they could have done in the first place and avoided all this drama that was on the 20th of may 2024 that same day i got the quote i already payed the full amount on the wifi mesh, When month end came i paid my internet amount so my internet is payed im never behind or account overdue, on the 6th of june 2024 i get a email that states suspention warning that they want to suspend my internet that i already paid for because my account is overdue with R175.00 so at that time i already knew what it was for so after you have settled your product that was paid in full with the invoice state R0.00 owing they still trying to **** you into paying the month after it has been paid in full. I then rep**** on that email this liz strydom then said that june was sort payed clearly not looking into things and sorting it out anyways i rep**** again on the 7th of june 2024 which no response sent an email again on the 12th of june 2024 and up and till now 17th of june 2024 still no response they dont care about their loyal customers that is keeping their business going looks like they have people employed thats getting payed to do their job that simply cant do their jobs she including all the other email adresses that the emails went to is ignoring the email/issue ignoring customers, they would not give an appology nothing as far as it goes they can take that appology and put it where the sun dont shine im tired of this poor unskilled bad customer service they provide. Anyways i have all my proof on email and whatsapp all my documents if my account is not sorted and my internet gets cut i will be taking it this thurther and i will not tollerate this if my child fails her exams with her online schooling due to this isp that have people working there thats getting payed to do their job thats not doing their jobs. Up and till no my account is still showing overdue with no one fixing it, and im not going to pay for something i already paid in full the month after think this is all i would think twice before going with this isp and would never in my life buy something from them on their website, people paying for something they own its like a cellphone contract you paying monthly and when your contract expires they come take the phone instead of you keeping it why would anyone then take out a contract phone if it was like that just imagen. Im done with this tipe of people