Worst customer service!!!

Worst customer service!! I wait 2 months for the OTP box and assistance with getting setup. 1st month, they don't debit me. 2nd month a double debit goes off and the next day it comes back as unpaid when there was sufficient funds in my account. Then I log a ticket to get it sorted and I get a call from them at 23h30???? Who calls at that time?? Then I try call back the next day. What a mission to even get through to anyone! Then they try call me back whilst I'm at work and in a meeting. I get home and an hour later my wifi gets cut off.. I have received no emails regarding my account whatsoever, and the account details that were provided to them TWICE are correct. I spend an hour trying to get through to someone at technical support and the gentleman who eventually answered was very calm and helpful despite my temper.