Worst customer service

The worst costumer service The worst costumer service. The employees have absolutely no idea what is going on. I move to a new place in November 2025 I informed VOX about this 2 month prior. When I moved in to the new place no one could assist me with the installation. At my previous house the new tenants took over my contract, a Vox employee informed me that I must leave the router for the new tenants because she is taking over my contract. I did exactly that. Ever since then I have bee receiving emails and sms that Vox will charge me for the router. I have been telling them every time that the new tenants is using it and the employee told me that I must leave the router at the old house. The employees say they will make a note but absolutely nothing is happening. So I must now go to the tenant that took over my contract and tell her listen Vox what’s their router back I must courier it to them and then she will be without a router also using Vox services. Ever since I moved my invoice is also not been updated it’s still on the old house address. I still pay pro rata I don’t know what the reason is because I moved in to my place 1 November 2025.

I will never recommend this service provider to anyone.

I want to cancel my subscription can someone please give me a call.