1 reviews | Active since Sept 2013
Worst Customer Service
The worst customer service. We were "bul****" into changing our extender as the internet will not work in more then 1 room in the house. We accepted the quote on 3 August and now we are waiting for installation. Now 10 days later, Gift the so called project manager does not answer call or respond to Whatsapp messages. I am still waiting for a response to their Customer Whatsapp line that was sent at 08:20 this morning (6 hours and no response!). After holding onto the line for over 40 mins, I then get told that an email has been sent to Moses who will schedule the installation. My son in law managed to speak to Gift who gave us Moses's number. I left a message for Moses, was told he will call me back within 10 minutes and it is now an hour.
The absolute worse customer service ever.
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the onsite support team completed the installation of 1x Dual package E4 Once off plus 1x Install, and connectivity tested and working correctly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the onsite support team completed the installation of 1x Dual package E4 Once off plus 1x Install, and connectivity tested and working correctly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox