SS
Smiso S
1 reviews | Active since Aug 2019
13 Nov 2024, 15:40
Worst customer service
Vox has the worst service delivery and customer service EVER!!! Our telephone lines are currently down, yet they were advised by our IT providers to replace their router in October, till now they haven’t. Bear in mind that in October our lines were down for over a week, which means we lost potential new clients because we couldn't make or receive calls. Patrick said he would provide feedback in 20 minutes, and it has now been over 2 hours, and still nothing. As long you pay for their poor service delivery every month, they are happy. If it were up to me, I would find new service providers without thinking twice.
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
13 Nov 2024, 15:54Good day, Smiso S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply13 Nov 2024, 15:54
Official
Good day, Smiso S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
SS
Smiso S's updateReviewer Update
13 Nov 2024, 16:20WIC637
SS
Smiso S's update13 Nov 2024, 16:20
Reviewer Update
WIC637
Vox Telecom's replyOfficial
13 Nov 2024, 16:24Thank you Smiso,
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply13 Nov 2024, 16:24
Official
Thank you Smiso,
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
15 Nov 2024, 09:27Good day, Smiso,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2024, 09:27
Official
Good day, Smiso,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox