Worst customer service!

Our gardener hit through our fibre line on 3rd April and we logged a ticket with Vox for assistance. We have spent I dont know how much time calling the support lines as you just do not get feedback. Every call I get told it is being escalated. The communicatiom between Frogfoot and Vox seems non-existent as my ticket was closed due to Vox not providing the info Frogfoot was looking for. The left hand doesnt know what the right hand is doing between these two companies. Thirteen days later and I am still without wifi or an answer as to when we will eventually be assisted. Totally shocking and the worst customer service experience. If you do not phone them you will have no idea if your ticket is even being looked at.