Worst customer service

I placed an order for fibre to my home on 23/06. A week after placing the order I phoned for an update, the person answering the phone told me 4 - 6 weeks, but Vumatel should have phoned me already to make an appointment for installation. A week later I phoned again, the person at Vox told me there was a problem with the copy of the ID that I send them. I had to resubmit and it had to be verified again. Why could the person who verified the documents the first time not send an email or phone and tell me to resubmit? I immediately resubmitted everything. Two days later I phoned again, now a person was assigned to my order and he would be giving me feedback - I spoke with Michael and he could not tell me anything. The next week I received an email from Vox, confirming my order (3 weeks after I placed it) and telling me they assigned someone to my account - not the same person I spoke with the previous week. Since then I have been phoning weekly for updates, getting promises that my order has been escelated and is being looked at, as well as promises on feedback. I am still waiting for my phone to ring. Yesterday I tried my contact at Vox again, and he was not picking up any of his numbers. So I phoned Vumatel myself, friendly helpful people arranged that an appointment would be made for my installation asap. Half an hour later I got a phone call to confirm my appointment for installation tomorrow. Today I phoned my contact at Vox again, he has been moved to another department. I phoned the switchboard, and the line was dropped, while I waited for my call to be transferred... in my life I have never experienced such terrible service. At this stage I would not recommend their service to anybody.