kN
keenin N

1 reviews | Active since Jun 2021

02 Sept 2025, 21:54

Worst customer servi...

Worst customer service ever received my WiFi has been down since last Thursday and has still not been sorted I call in every day to get the same story and I'm being sent around in a circle they sent two technicians out and the issue is still not resolved they don't even have an update from the technician advising what is the fault I had to ask the technician to personally sent it to me hoping I can give it to them so they could resolve the issue I'm paying for a service they are not providing and won't even compensate in anyway for them not being able to resolve the matter I don't recommend vox at all

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Replies (2)
Vox Telecom
Vox Telecom's reply02 Sept 2025, 22:36
Official
 Good day, Keenin!

Thank you for the post.

Kindly note that the above has been noted and escalated for investigation and resolution.

Feedback will be provided to you soonest.

Regards,

Vox 
Vox Telecom
Vox Telecom's reply04 Sept 2025, 07:18
Official
 Good day, Keenin!
 
 Thank you for your patience while this matter was being investigated.
 
  Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox