1 reviews | Active since Jul 2017
Worst customer experience of my life
<p>Do not chose Vox fibre!! Sales staff lose interest when you hit the accept button, don't tell you all the details, make you sign up on more expensive packages so they can waive fees and then promise to downgrade you the next month. Next month came at full rates. Decided to cancel my lines. They stuffed that up too, now waiting for a credit that never gets authorised and from Monday I'm without internet and they have not given the line back to Vumatel. Don't bother calling them either. Their staff sound like they hate their jobs and always tell you it's out of their hands. They then transfer you to the call center who are equally clueless. Just want to settle my account and be done with them but I suspect a drive to Bree street may be needed on this one. </p>
Good Evening Christopher,
Apologies for the inconvenience this has caused.
We will investigate this matter and our Accounts Department will be in contact with you tomorrow regarding the current open reference we have on your account.
Your open reference for this matter is VOX***.
Thank you.
Kind Regards,
Vox Telecom
Good Evening Christopher,
Apologies for the inconvenience this has caused.
We will investigate this matter and our Accounts Department will be in contact with you tomorrow regarding the current open reference we have on your account.
Your open reference for this matter is VOX***.
Thank you.
Kind Regards,
Vox Telecom
No reply from Vox today (Saturday?)
Again...we wait for someone else to take over. Why bother responding to these messages with a copy and paste template? Why not just sort it out??
No reply from Vox today (Saturday?)
Again...we wait for someone else to take over. Why bother responding to these messages with a copy and paste template? Why not just sort it out??
Good Day Christopher,
As discussed with our Accounts department, the query to credit is in process, and will be discussed with you in detail on Monday.
The issue currently outstanding with your complaint to Sales will be attended to on Monday as the Sales team only works during the week.
Apologies for the inconvenience this has caused. We take this complaint as very serious and our utmost attention is given on this.
Thank you kindly,
Kind Regards,
Vox Telecom
Good Day Christopher,
As discussed with our Accounts department, the query to credit is in process, and will be discussed with you in detail on Monday.
The issue currently outstanding with your complaint to Sales will be attended to on Monday as the Sales team only works during the week.
Apologies for the inconvenience this has caused. We take this complaint as very serious and our utmost attention is given on this.
Thank you kindly,
Kind Regards,
Vox Telecom
Good day Christopher.
We have confirmed that the necessary credits have been allocated against your account.
We have also confirmed with the Sales Department that we received your request for service changes at the time of installation after which they confirmed with you that the necessary changes could only be made once the installation has been completed as the initial order was already placed.
We do apologize for the inconvenience caused.
Kind Regards,
Vox Telecom
Good day Christopher.
We have confirmed that the necessary credits have been allocated against your account.
We have also confirmed with the Sales Department that we received your request for service changes at the time of installation after which they confirmed with you that the necessary changes could only be made once the installation has been completed as the initial order was already placed.
We do apologize for the inconvenience caused.
Kind Regards,
Vox Telecom