DB
Darius B
1 reviews | Active since Feb 2023
03 Nov 2023, 15:28
Worst Customer Experience EVER!!
Worst experience EVER!!! My Boss app**** over 2 weeks ago for a fibre line to be installed in his new house. They came out to check if a fibre line was already installed then they said they will have to breake up the concrete in order to dig a hole. My boss instructed them they they will not be able to do that as that is not allowed within the Estate that he lives in. A guy by name of Chris told him that he will call him back to inform him of a way foward. Not ONE CALL has been made back from Chris to date, when we call him he cuts our calls and ignores our messages. How much longer do we need to wait to get these fibre lines installed as we need this for work purposes......
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Nov 2023, 15:43Good day, Darius B
Thank you for the review , please confirm , who is the account holder.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review , please confirm , who is the account holder.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply03 Nov 2023, 15:43
Official
Good day, Darius B
Thank you for the review , please confirm , who is the account holder.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review , please confirm , who is the account holder.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's replyOfficial
06 Nov 2023, 15:44Good day,Darius
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Nov 2023, 15:44
Official
Good day,Darius
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Nov 2023, 11:55Good day, Darius
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
Vox Telecom's reply10 Nov 2023, 11:55
Official
Good day, Darius
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox