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JK
Johan K

1 reviews | Active since Sept 2014

06 May 2022, 15:34

Worst customer experience

Most disappointing customer service, especially for a company that state they are leaders in the industry. Absolutely NO honouring of their commitments. Call centre staff who don’t know what they are doing. Call centre staff not doing what they said they would do…and again NO following up with customers. Still without fibre after having spoken to 8 call centre staff over two days…not even getting someone to simply come out to my house.

0
Replies (13)
Vox Telecom
Vox Telecom's reply06 May 2022, 15:55
Official
Good day,  Johan K 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
JK
Johan K's update06 May 2022, 18:12
Reviewer Update
Irony….after my complaint I get a phone call. Just to promise me that they are sending a technician out to deal with the issue. It is more than an hour later and still no technician and no follow up phone call. At least Vox Telecom is consistent in their poor customer service.
Vox Telecom
Vox Telecom's reply06 May 2022, 18:42
Official
Good day Johan Koornhof,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
JK
Johan K's update07 May 2022, 08:29
Reviewer Update
Yet another day, yet no action, yet more empty promises. There is absolutely no accountability in your company as your poor communication and customer service structures don’t allow for it. Your customer experience therefore will not improve. Off to other service provider I will go as I have nothing to loose given this experience…the moment my contract period is complete.
JK
Johan K's update07 May 2022, 08:45
Reviewer Update
I have now lost close to $3500 in online consulting meetings (R50000). Maybe it is time to take legal action and invite your CEO to the small claims court on Monday. Hopefully I will get decent customer service then.
Vox Telecom
Vox Telecom's reply07 May 2022, 09:33
Official
Good day  Johan Koornhof ,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
JK
Johan K's update07 May 2022, 10:36
Reviewer Update
So I get a phone call, again, telling me they will escalate the matter, again. I then get told that there is not enough slack on the line to do temporary fix…yet they have not even been out to see the slack available. There is over a meter slack on both sides of the line so again Vox Telecom…how much deeper do you want to dig your incompetence hole, or just proving you can’t be bothered to come out and serve your customers
Vox Telecom
Vox Telecom's reply07 May 2022, 11:04
Official
Good day Johan Koornhof, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
JK
Johan K's update08 May 2022, 11:20
Reviewer Update
It has now been 24 hours and I have not heard from you as promised in your message above. I would also suggest you stop contacting me on this platform as all you do is showing everyone your incompetence and lack of trust and customer support.
Vox Telecom
Vox Telecom's reply08 May 2022, 12:09
Official
Good day  Johan Koornhof , 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
JK
Johan K's update08 May 2022, 13:53
Reviewer Update
Tried to call you but every time end up in endless queue and your call me back service, like your customer service, does not work.
Vox Telecom
Vox Telecom's reply08 May 2022, 14:28
Official
Good day Johan Koornhof,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox

Vox Telecom
Vox Telecom's reply13 May 2022, 10:23
Official
Good day, Johan K

Thank you for your patience while this matter was being resolved.
 
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Network Provider , Vumatel completed the re-installation of the link
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind regards 
Vox