Worst company wouldn't recommend it to anyone

I had Vox Fibre to the home installed which also took ages to have it then a technician was sent to have the router activated he said he took maximum 24 hours. 5 days later it was still not working when I called I was told Metro Fibre had problems providing data to the cables it will be sorted after 2 days I received an sms that it was sorted but my Fibre was still not activated 😢 I then called to cancel the services and I will get another provider they told me I need to wait 3-4 days before I get the letter and gave me a *** which means nothing bcos after the 3 days I was told that it was still open and I need to get the case manager Penelope to assist me which she never answers my texts or calls so basically getting Fibre is impossible with Vox now I want to leave they also making it impossible as well...I just need my cancelation letter and forget abt this company