CU
Customer U
1 reviews | Active since Jan 2012
09 Jun 2021, 18:47
Worst company to deal with
Moving property and requested transfer of home fiber to new location within the same suburb, after sending first email 30 May already for move in 1 July. Received an email yesterday 06/09,...the fiber can not be transferred and setup at new House, have to cancel and Pay R 2800 on penalty fees for cancelation, What a Joke Vox, are you telling me that your customer's don't move house, surely this should be catered for ? And then you want me to sign up a new deal again at the new location... will certainly NOT get my business going forward.
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Replies (2)
Vox Telecom's replyOfficial
09 Jun 2021, 19:15Good day, Jacques M
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Jun 2021, 19:15
Official
Good day, Jacques M
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Jun 2021, 08:53Good day, Jacques M
Thank you for your patience whilst this complaint was being investigated.
We have received confirmation that the Channel Management team has been in contact regarding the matter.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this complaint was being investigated.
We have received confirmation that the Channel Management team has been in contact regarding the matter.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply14 Jun 2021, 08:53
Official
Good day, Jacques M
Thank you for your patience whilst this complaint was being investigated.
We have received confirmation that the Channel Management team has been in contact regarding the matter.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this complaint was being investigated.
We have received confirmation that the Channel Management team has been in contact regarding the matter.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox