Worst Company in the world

I have had to worst experience in the world with this company totally pathetic service i signed up with Vox in October 2023 and provided them with my banking details in order for them to do a debit order and since I've been signed up they have suspended my account twice since I've signed up due to none payment yet when i signed up i specifically selected my debit order to be taken on the 26th of each month and they have failed to do so each month since I've signed up i had to do manual payments, i changed my account number due to me switching banks and still they did not debit on the 26th i would have to make manual payments my account is now in arrears due to the fact that in December i waited for them to debit my account and kept checking Vox account in order for me to make a payment as no debit order was going off, my monthly installment is R535 and way after my debit order date in December they debited a R1070 which is absolutely unacceptable i then reversed the debit order as i tried to call multiple times and had no luck speaking to them to find out why i am being billed R1070, i then reversed it and paid my installment of R535 and my account is now suspended as they want me to pay the balance of the R1070 i reversed, worst company i have ever dealt with, i want this cancelled immediately and i refuse to pay anything extra as i arranged for a debit order to be done monthly and they refused to do so i want their equipment collected immediately and want my profile taken off their system i would not encourage anyone to sign up with them