VM
Venesa M
1 reviews | Active since Dec 2012
04 May 2024, 09:38
Worst communication telecom ISP
Going on 8 days without Internet yet Vox recieved their payment!!!! The *********** technical support agent can't access the 20-times-escalated ticket!!!! ***!!!!!!! The ticket is with the escalation department and management but guess what, neither of the 2 works while there is a paying customer that has been phoning for more then a week to get proper assistance. The unequipped agent cannot even contact either of the 2 parties even if her life depended on it. Can someone with real authority please contact me and don't you dare do a courtesy call to pretend you are interested.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 May 2024, 10:10 Good day, Venesa M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply04 May 2024, 10:10
Official
Good day, Venesa M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
VM
Venesa M's updateReviewer Update
04 May 2024, 10:29Unfortunately Shedrid, I have heard that feedback more than 10 times this week.
You guys are contradicting each other. One says the management and escalation teams are not working and the other says they are. You couldn't even tell me what to do when you useless agents spins me a story like she can't access the ticket and all teams that are able to is not working and that there is no way for her to contact them.
You guys are contradicting each other. One says the management and escalation teams are not working and the other says they are. You couldn't even tell me what to do when you useless agents spins me a story like she can't access the ticket and all teams that are able to is not working and that there is no way for her to contact them.
VM
Venesa M's update04 May 2024, 10:29
Reviewer Update
Unfortunately Shedrid, I have heard that feedback more than 10 times this week.
You guys are contradicting each other. One says the management and escalation teams are not working and the other says they are. You couldn't even tell me what to do when you useless agents spins me a story like she can't access the ticket and all teams that are able to is not working and that there is no way for her to contact them.
You guys are contradicting each other. One says the management and escalation teams are not working and the other says they are. You couldn't even tell me what to do when you useless agents spins me a story like she can't access the ticket and all teams that are able to is not working and that there is no way for her to contact them.
VM
Venesa M's updateReviewer Update
06 May 2024, 11:42Issue has been resolved. Thank you Sherdrin for providing feedback and the follow up call after the issue was fixed.
Please share that even if the feedback is not positive or the same feedback for 2 days, that as long as Vox communicate with the paying customer, unnecessary situations like this can be lessened or avoided altogether.
Please share that even if the feedback is not positive or the same feedback for 2 days, that as long as Vox communicate with the paying customer, unnecessary situations like this can be lessened or avoided altogether.
VM
Venesa M's update06 May 2024, 11:42
Reviewer Update
Issue has been resolved. Thank you Sherdrin for providing feedback and the follow up call after the issue was fixed.
Please share that even if the feedback is not positive or the same feedback for 2 days, that as long as Vox communicate with the paying customer, unnecessary situations like this can be lessened or avoided altogether.
Please share that even if the feedback is not positive or the same feedback for 2 days, that as long as Vox communicate with the paying customer, unnecessary situations like this can be lessened or avoided altogether.