Worst client service EVER

Today marks exactly 15 business hours since their customer service agent left me hanging about a complaint I lodged with them, this Saturday.

As much as their Accounts & Billing, Sales and Order hours are from 08:00 - 14:00 on a Saturday. I was dropped like a hot potato, on WhatsApp while responding back to an agent, as I got an automated response about their working hours.

This clearly indicates that they don’t care about their clients, as there was no urgency to continue the conversation, even by simply calling me back, or doing so the next business day.

My last review about Vox was on the 09th July 2024. Clearly no measure was taken for client/customer care.

To make matters worse, this is in regard to an upgrade request I made on the 15th of December 2024. Given that this was created on a Sunday, the next day being a public holiday, we can say this was an order generated on 17 December 2024.

My request still hasn’t been resolved to this date. They claim that, I loaded my request before a public holiday which will cause delays. Also that the suppliers are in a slowdown period so the upgrade will not be completed immediately.

This was not communicated to me prior, during or immediately after I placed the order. I was only told 72 hours later, and only because I made an inquiry.

I should have learned my lesson in July.

Vox is utter *******