1 reviews | Active since Nov 2023
Worst Client Service Bloemfontein.
Worst ISP EVER!!!! I am so dissapointed in Vox. If I knewel what I know now I would neer have canceled my previous ISP... Struggeling from middle August to change ISP and then after asking if they have all the details to take over from the old ISP they said yes nothing is required..including banking details I specificly asked....2 months later my Account is suspended and notification emails ended up in my SPAM folder. Which they said my account is cash payment which also ended in my SPAM. No phone calls to follow up on payment.
They took over from another ISP so there was no installation of a new fiber line or any Cost on their side, Only the router which was collected yesterday evening....so I now have NO internet?
Why do I have to pay cancelation fee if I installed the router myself with self installation?
THE WORST CLIENT SERVICE EVER AVOID AT ALL COST.
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox