1 reviews | Active since Oct 2012
WORST ACCOUNTS DEPARTMENT EVER
Its the WORST customer service i have ever experienced! I have had problems with my Sat internet and accounts for more than a year now. Paid for services i did not receive. Empty promises of credit for services they didn’t provide but sends the invoices and letters of demand anyway. They have the most *********** accounts department that you can imagine. Never respond to email or phone calls. Every person i delt with promises that they “escalated” the matter but it NEVER gets sorted! I have no idea how they can operate a company with the amount of incompetant staff. They give you bad credit , bad internet connection that affects your business and childrens schooling. They dont care how their bad service is affecting the customers. I am so over this company and the bad service!
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
The account is still not sorted out. There has been no change ........ its the same as it was before??
The account is still not sorted out. There has been no change ........ its the same as it was before??
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
