SD
Sumarita D

1 reviews | Active since Oct 2012

24 Mar 2023, 09:05

WORST ACCOUNTS DEPARTMENT EVER

Its the WORST customer service i have ever experienced! I have had problems with my Sat internet and accounts for more than a year now. Paid for services i did not receive. Empty promises of credit for services they didn’t provide but sends the invoices and letters of demand anyway. They have the most *********** accounts department that you can imagine. Never respond to email or phone calls. Every person i delt with promises that they “escalated” the matter but it NEVER gets sorted! I have no idea how they can operate a company with the amount of incompetant staff. They give you bad credit , bad internet connection that affects your business and childrens schooling. They dont care how their bad service is affecting the customers. I am so over this company and the bad service!

0
Replies (5)
Vox Telecom
Vox Telecom's reply24 Mar 2023, 09:52
Official
  Good day, Sumarita 
 
 Thank you for your post. 
 
 Kindly note that we have sent the details of your complaint to the Customer Service team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply30 Mar 2023, 11:46
Official
 Good day, Sumarita
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
The  necessary amendments have been made on your Vox Account.
 
 An updated Statement has been sent to the nominated contact details on the account.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox  
SD
Sumarita D's update07 Apr 2023, 10:45
Reviewer Update
Dear Vox ,

The account is still not sorted out. There has been no change ........ its the same as it was before??
Vox Telecom
Vox Telecom's reply12 Apr 2023, 07:42
Official
Good day, Sumarita
  
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute. 
 
Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
 Vox 
SD
Sumarita D's update12 Apr 2023, 08:19
Reviewer Update
I finally received the email yesterday (11/04/23) that my account has been rectified. Thank you.