JW
Jaclyn W
1 reviews | Active since Apr 2024
18 Apr 2024, 15:09
Worst accounts department.
Have been paying for almost 36 months for a 24 month contract on a UPS. Logged queries on the portal ref VOX***1 and no response for 2 weeks now after daily follow ups. Sat for 45 minutes on hold to speak to a consultant only for the call to be dropped. Logged a query on WhatsApp . Was told I would be connected to a consultant only to never actually be connected to anyone
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Apr 2024, 15:53Good day, Jaclyn W
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Apr 2024, 15:53
Official
Good day, Jaclyn W
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Apr 2024, 09:45Good day, Jaclyn W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with query.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with query.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Apr 2024, 09:45
Official
Good day, Jaclyn W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with query.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with query.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox