TC
Theunis C

1 reviews | Active since Jan 2020

06 May 2021, 15:37

Worse than Telkom

Pre-ordered with them July 2020, found out in January 2021 that my order was never processed with the agent. So placed another order with them in January 2021, still waiting for my fibre, today is the 6’th of May, still waiting. Try getting hold of them, through email or by calling them, no use, they don’t answer or reply. I would recommend going with Telkom instead, at least they’ll admit that their service is bad. Now I can’t get the order cancelled, because they just ignore me. They’re basically blocking me from getting an order processed by another ISP.

0
Replies (2)
Vox Telecom
Vox Telecom's reply06 May 2021, 16:26
Official
Good day, Theunis C 

Thank you for your post. 

Kindly note that we have sent the details of your complaint to the Project Management team who will be in contact with you to assist in resolving the matter. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply06 May 2021, 18:16
Official
Good day, Theunis C 

We have received confirmation from the Project Management team that the cancellation request has been completed and the link has been released. 

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox