ET
ELENZA T
1 reviews | Active since Jun 2018
11 Jul 2023, 09:39
Worse service provider VOX
I wish I had came here for reviews before I signed with Vox, reviews here are clearly stating that they are worse service providers.
Made an application with them on the 1st of July 2023 and to date we are not activated. I keep calling and holding for hours, only to be moved from consultant to the other. I drove to their offices to fetch the router hoping it will speed up the process but it was just a waste of time and resources. Currently on call and I have been transferred to the 3rd consultant with help
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Jul 2023, 10:44Good day ELENZA
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Please note the below timelines that was sent:
From | Vox Fibre Line Update [***]
To | Elenza Thoka
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2023-07-03 09:07:32
Hi Elenza Thoka
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vuma GPON - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vuma GPON will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vuma GPON Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vuma GPON to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vuma GPON
Vuma GPON will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Please note the below timelines that was sent:
From | Vox Fibre Line Update [***]
To | Elenza Thoka
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2023-07-03 09:07:32
Hi Elenza Thoka
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vuma GPON - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vuma GPON will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vuma GPON Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vuma GPON to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vuma GPON
Vuma GPON will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Vox Telecom's reply11 Jul 2023, 10:44
Official
Good day ELENZA
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Please note the below timelines that was sent:
From | Vox Fibre Line Update [***]
To | Elenza Thoka
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2023-07-03 09:07:32
Hi Elenza Thoka
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vuma GPON - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vuma GPON will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vuma GPON Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vuma GPON to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vuma GPON
Vuma GPON will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Please note the below timelines that was sent:
From | Vox Fibre Line Update [***]
To | Elenza Thoka
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2023-07-03 09:07:32
Hi Elenza Thoka
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vuma GPON - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vuma GPON will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vuma GPON Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vuma GPON to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vuma GPON
Vuma GPON will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Vox Telecom's replyOfficial
13 Jul 2023, 12:41Good day, Elenza T
Thank you for your patience whilst this matter was being investigated.
The Vuma GPON installation is complete.
Your line is active and good to go, you can go ahead and install the MikroTik Router once you have taken delivery of it.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The Vuma GPON installation is complete.
Your line is active and good to go, you can go ahead and install the MikroTik Router once you have taken delivery of it.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply13 Jul 2023, 12:41
Official
Good day, Elenza T
Thank you for your patience whilst this matter was being investigated.
The Vuma GPON installation is complete.
Your line is active and good to go, you can go ahead and install the MikroTik Router once you have taken delivery of it.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The Vuma GPON installation is complete.
Your line is active and good to go, you can go ahead and install the MikroTik Router once you have taken delivery of it.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox