1 reviews | Active since Feb 2021
Worse Service i should
i app**** for vox fiber on the 2 august 2021 which was approved and i send my FICA on the same day on the 6th of August 2021 i received a call from Vuma Tel to arrange installation of the GPON which the came and did install on the 7th of August
I called in on the 10 August i called to tell the vox guys that GPON has been installed can they assist and give me a user-name and password in the meantime to be able to use my existing Rain Router as i was still waiting for vox to come and install router Till today i have been transfered from one department to another ,i have spend more Than R300.00 making calls just to find out what could a delay. today (17/08/2021) i receive a call from Vuma Tel advising me that they need to come and reinstall everything ,im a stranded as i cannot do my job due to this and now i have to go to the office and risk my life
i would like to cancel everything today as Ive been trying to get hold of vox and no one seems to know whats going on
When I app**** for this products I was told that it's 25mb streaming anf 25mb download, after everything was installed I noticed that I'm only getyi g 20mb and 10mb download speed,which is not what I app**** for can this get rectified as I'm tired of calling the same call center and I don't get any help.
I would like to be reimbursed all my airtime I've used since I've taken this product as I have to call Vox call center each and every day.
When I app**** for this products I was told that it's 25mb streaming anf 25mb download, after everything was installed I noticed that I'm only getyi g 20mb and 10mb download speed,which is not what I app**** for can this get rectified as I'm tired of calling the same call center and I don't get any help.
I would like to be reimbursed all my airtime I've used since I've taken this product as I have to call Vox call center each and every day.
Good day Sonwabo,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Good day Sonwabo,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox