JP
Johan P
1 reviews | Active since Nov 2023
29 Nov 2023, 19:36
Worse service ever
We are mkving homes and have been trying to get hold of Vox for the last two weeks to get answers on how the process needs to work and the reconnection at the new house.we are running a business from home and cant be without connection.i managed to get an email and when i had more questions to get to the bottom of this...silence...im so fustrated and being abroad try to resolve this with them os a nightmare.i even asked for a whatsup contact nr as thats my only means kf making phone calls and able to speak to someone to get the answers im after and to get this resolved.i really fustrated to put it mildly
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
29 Nov 2023, 19:56Good day Johan P
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Sales team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2023, 19:56
Official
Good day Johan P
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Sales team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Nov 2023, 11:01Good day, Johan P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Nov 2023, 11:01
Official
Good day, Johan P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
JP
Johan P's updateReviewer Update
01 Dec 2023, 21:12I have tried to get this resolved for two weeks.the cancellation took place very quickly after i phoned vox to follow up and there slow turn around time.now im waiting on a reconnection date after i made it clear i reported this 2 weeks ago and asking what had to be done to get reconnected at a new property we moved to as we have a business running from home to make sure that there are no delays with reconnection.i still dont have a reconnection date and we moved property already.i dont deel the delay was on my side and i need to get reconnected urgently.can any one assist.
JP
Johan P's update01 Dec 2023, 21:12
Reviewer Update
I have tried to get this resolved for two weeks.the cancellation took place very quickly after i phoned vox to follow up and there slow turn around time.now im waiting on a reconnection date after i made it clear i reported this 2 weeks ago and asking what had to be done to get reconnected at a new property we moved to as we have a business running from home to make sure that there are no delays with reconnection.i still dont have a reconnection date and we moved property already.i dont deel the delay was on my side and i need to get reconnected urgently.can any one assist.
Vox Telecom's replyOfficial
01 Dec 2023, 21:41Good day Johan P,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Dec 2023, 21:41
Official
Good day Johan P,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team