Worse service ever

Item: Vox Telecom
Rating: 1
Author: Tholi M

Worse service I have received from Vox so far. I am a new customer to them. Ordered fibre to home from them. I have been the one calling them to check on the status of my order. Calls would be dropped and sometimes goes to voicemail. The time lag between the vuma guys who installed and checked the fibre line has been 6 days so far and I am yet to receive the router for the fibre but vox has already sent me congratulatory messages that I am aready connected. As I am typing this I am yet to enjoy their service. Their courier partner skynet sent me text yesterday that the router will be delivered befor 17:00 this afternoon and it’s 17:20 now and no one showed up. Worse service ever. I regret choosing them.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

25 Mar 2023, 19:36

Good day Tholi M,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest.

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards,

Vox

Vox Telecom's reply25 Mar 2023, 19:36

Official