Worse service ever

Worse service I've ever experienced, I made agreement with Vox to debit my premium every month and they did it once and this month's they did not debit because they say they cancel my debit order agreement,yesterday I made the payment using immediate payment and still now my subscription is suspended.they don't deserve even one star people now we call and call no one answer, I'm regreting to recommend them to my cousin who is also complaining about them they didn't debit when he made manually payment they debit, is a useless service provider.