1 reviews | Active since Jun 2022
Worse service ever
My account was suspended on the same day I made the payment and I spoke with Phillip who advised me that I had to accept a quote in order for the cancellation of services request (that I didn't request) to be cancelled.
I accepted the quote and I was reconnected.
When I phoned in to enquire what the amount was that was due the cancellation amount was due once again after I was advised that the cancellation would be cancelled.
My wifi is off and I'm receiving no assistance from Phillip after multiple emails sent. He did call me and said that it was a mistake from Vox side and that I shouldn't be charged the cancellation fee. He was going to get back to me, but it's been almost 2 weeks and I'm still waiting on his call.
I've tried to sort the issue out with you directly but you are leaving me no choice other than to go public and to lay a formal complaint. Please stop sending me threatening emails about adverse listings.
Thank you for your post.
Kindly note that the details of your complaint has been sent to the sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox