Worse service ever!!

I have been phoning and emailing Vox regarding my fibre to home line and no feedback is given to me. I was initially emailed by team leader Che Danster and am now being ignored by this team leader as my emails are not being answered. An order was placed with Vodacom for my line and after phoning Vodacom myself to get an activation number I am still not getting any feedback from Vox and my calls to their call centre keep on being cut-off