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Claudette H
1 reviews | Active since Aug 2023
24 Aug 2023, 09:20
Worse Service
I will not recommend this company to anyone. Their service is disgusting. when you phone you hold on for more than 30min to speak to an agent. I have received the router after a very long wait, where you have to install it yourself. The self installation does not work as the router keeps saying no internet access. When you call them they try to take you through the steps to self install. After telling them numerous times that it does not work, then they promise to send a technician and this also does not happen. No one seems to help. but you will receive 20 emails with the invoice that needs to be paid even though your fibre is not working and no one is helping
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
24 Aug 2023, 09:33Good day, Claudette H
Thank you for the review.
Your onsite Ticket ***
Please be advised that your call out request has been logged with the onsite department who will be in contact with you.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Your onsite Ticket ***
Please be advised that your call out request has been logged with the onsite department who will be in contact with you.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Aug 2023, 09:33
Official
Good day, Claudette H
Thank you for the review.
Your onsite Ticket ***
Please be advised that your call out request has been logged with the onsite department who will be in contact with you.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Your onsite Ticket ***
Please be advised that your call out request has been logged with the onsite department who will be in contact with you.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Aug 2023, 09:26Good day, Claudette H
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Aug 2023, 09:26
Official
Good day, Claudette H
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
