Worse ISP I have ever dealt with.

My previous review was removed because I mentioned all the names of the companies involved in my installation. My internet was supposed to be installed on Saturday 09/03/2024 at 9am and never happened, no attempt at communication to me and yet I had to lose a days pay taking off on a weekend. I have made multiple calls but never received a call from the vendor, when i called i was informed that the vehicle broke down and when asked why i was not informed they just said they dont know. Later i was sent a whatsapp message stating that they cannot do my install and has to reschedule. So install was moved to Monday at 2pm, I called every hour to find out where the installer was and they kept saying they are on the way and eventually only entered my premises at 8:30pm at night which is ridiculous. They swapped out the router as there was fibre there before with them, once the new router was installed, the router name didnt change and since then i have been in an endless battle to get someone to help me connect. I am not connected up yet but I am already being charged. Vox has no care in the world about customer service neither do they care about new customers. i will not be paying this bill at all as I do not have my fibre working, they installed it for nothing and soon I will be cancelling because this is absolute pathetic service. Nobody will ever help. I will never suggest this company to anyone.