Worse ISP

Not happy at all. My business and family suffering without internet. Bad customer service bad business relations bad communication skills. We feel as a business and family that our consumer rights has been violated and feel utterly gutted. I have sent numerous amount of emails requesting to cancel my line as they have installed a new box at the new address but to date since the 13 April still no internet. My new ISP cannot proceed to install my internet because vox refuses to answer my emails and refuses to cancel there line and collect there property