MB
Melisha B

1 reviews | Active since Apr 2018

09 Dec 2022, 08:56

Worse experience we need WiFi to operate our business

VOX wifi fibre is a living nightmare! I literally don't have wifi every other day. Calling them is a terrible experience. Your calls get cut , they give you a million different excuses. My wifi was on only few a few hours late last night. No connection again this morning. Now I have to start my day again Calling them. What excuse will I get today. If you planning on signing up! Don't unless if you want problems and frustrations which you'll get. No connection is the norm for them

0
Replies (2)
Vox Telecom
Vox Telecom's reply09 Dec 2022, 10:01
Official
Good day,  Melisha B 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
  
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply14 Dec 2022, 08:52
Official
Good day,  Melisha B
 
Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,  Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox