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Mercia M

1 reviews | Active since Sept 2017

13 Dec 2024, 14:59

Worse customer service

My account was suspended spokevto numerous consultants but they refused to accept that debit was successful on the 15th and I was requested to pay R330 which I did and then was told everything is up to date. But now I am suspended since Wednesday and I spoke to accounts.

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Replies (3)
Vox Telecom
Vox Telecom's reply13 Dec 2024, 15:23
Official
 Good day , Mercia M

 Thank you for the review.
  
 We received your complaint via our social Media Facebook platform.
 This has been escalated , We will investigate the matter and provide feedback to you soonest.
 
 Regards 
 Vox
MM
Mercia M's update15 Dec 2024, 08:30
Reviewer Update
Statement received reflecting multiple payments and I was told now it must be PDF. I made payment today I spoke to Ismael and he says everything was supposed to be fixed on Friday but today nobody is on board but sent email to someone on standby buy not promising this is madness
Vox Telecom
Vox Telecom's reply15 Dec 2024, 08:55
Official
 Good day , Mercia M

Thank you for the review.
  
Kindly note that the above has been added onto your current escalation for further assistance
Matter is being investigated and feedback will be provided to you soonest.
 
Regards 
Vox