1 reviews | Active since Nov 2022
Worse Customer service
Worse customer service
I am a new client to Vox telecommunications worse custom service and they ignore your emails all they know if send to collections department .
1. When I enquired about vox I had been referred they took 2 weeks to sort out the internet connections and I had to install the router on my own and was charged for that yet I installed the router myself with no assistance but a lousy video that also didn’t make sense.
2. I was charged two invoices within one month and amounts I didn’t add up and when I called the finance department person was more confused than me so I only paid one invoice for October and now November end of November but I have been harassed daily for payment which I received an email saying they will suspend my account ,I am not even 2months with this company already I am sickened by their service.
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We can also confirm your account has been downgraded successfully
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We can also confirm your account has been downgraded successfully
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards
Vox