MN
Moeketsi N

1 reviews | Active since Feb 2022

25 Feb 2022, 15:45

Worse

Took leave because an appointment was made with metrofibre to come and install. Vox gave metrofibre the wrong address now metrofibre guy can't come because vox needs to change that address. Called vox for them to change the address as early as 8am because I can't afford to take another leave for this to my surprise there's no customer service, made endless calls and then after I said they must cancel then they respond saying they spoke to metrofibre but bottom line is I waisted my leave day for a mistake vox did and one of their consultant was even glad to tell me that they not going to install that fibre on the day. I'm glad I caught them early and had to cancel and also regret not reviewing hello peter first

0
Replies (1)
Vox Telecom
Vox Telecom's reply25 Feb 2022, 16:09
Official
Good day , Moeketsi N 

 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox