WORD TO VOXtelecoms: .... "Your Customer Is King-Treat Them With Respect And Integrity"

If I Could.... ...Id Give Them A Minus 0 Rating.

I Wish there was a way of attaching all the correspondence between myself and Vox so that you can see for yourself why they deserve such a rating,

I signed up with an agent called Christelle,who left out so many important details ie;Billing,Installation,Activation,Delivery Address...She basically took my personal details and disapeared.

Upon the installation,the guys advised id be billed extra because my yard is a bit big, Mind you the deal said *Free Installation,Only to find out they had their wires crossed and continued installing.

They left said they were done,only for the head of installers to tell me a second installer would be coming again later that afternoon to configure the fibre line,

Bare in mind my helper was done for day and now had to organise someone to go to the house and open for them.

When all of this was happenig,I ask the head of installers if my router had been activated and they said NO,Vox hasnt delivered the router,will have to find out from them.

I called their contact center to be sent from pillar to post,at some point one of their representatives told me they "Dont Know What To Do"...I was livid. How do you not know what you are doing yet youre representing an entire company where people use their time and money to get a service and for you to put bread on your table?

I felt like I was working for VOX as id literally tell them what to do,I went as far as contacting the courier company to set up this delivery,for VOX to keep messing my order at some point my parcel was sent back and forth because Christele messed up my delivery address,

I had to use my own resources doing a conference call between VOX and the couriers because clearly someone didnt know what they were doing.

When I eventually received my router on the 24th,they billed me R838.00 as opposed to the R649 that we had initially agreed on,saying it was ProRata calculate from the 23rd.

How I asked them, as I did not even have my router the day they billed me.How on earth are you gonna bill me for something that was not even in my position?Something that i had not even started using?..I had to explain the ProRata process coz clearly they ddnt understand how it works.They should have billed me from the 24th (day I received and configured the router) 18:00-00:00 Prorata not for x2 days.

Even if they had billed me an extra 10c I would have still brought it to their attention,coz if tables were turned theres no ways my services would have been activated if I was 10c short correct?..So why should I allow it?

Till now they havent called me with regards to this matter,ive sent countless emails for no one to get back to me,When I raised my concerns with Christelle,she refered me to the fine printed Terms and Conditions...MADNESS!!!!

She just doesnt care,they all just dont care,I would love to have a seat down with one of their leaders and see how the hell they train their staff..Youd swear they are doing us a huge favor...Arguing with clients..where on earth have you ever heard of such?...Not getting back to clients...Cutting the calls..Talking Over Clients..Shouting At clients...MADNESS!!!

Till now they havent done an after sales survey with me their brand new client....Crazy right?

How do I thn refer new business to them if they give me such apalling customer service....See How Edcon went down and so many people lost their jobs?..Its because of such behavior...

WORD TO VOXtelecoms: .... "Your Customer Is King-Treat Them With Respect And Integrity"