Wont refund even for lack of service, ***

I asked to cancel my account with Vox Telecom as I had been waiting for 2 months to get an internet connection from them. They agreed to cancel my connection at the agreed date. But on the 2nd of July i received an SMS from my bank stating that R860 just went off to Vox Telecom.<br> <br> The problem with this is that in the 2 months of trying to get a connection. I did not receive any service and yet I still get billed, I sent an email shortly after that to the accounts on the 2nd of July and received feedback today (July 6th) To which i was told, sorry , no refund.<br> <br> This is basically theft, either that or this company likes to charge even for when there is lack of given service.<br> <br> The only service I did get was for literally 1 whole day, 30 hours tops, and then my line was cut, to which I still complained and notified Vox and they did agree to not bill until I had received some service after that 1st day.<br> <br> Very annoyed that I have to pay R860 for only using the service at not even the speed I ordered.<br> <br> That R860 is for a 10mb line with data, I was still on a 4mb line, and only had 4mb speed during those 30 hours of use.<br> <br> If i am to be charged, atleast charge me on the correct speed.