1 reviews | Active since Jul 2018
"Wonderful instant support" Oh please
We order fiber a month and a half ago, hear nothing, finally, after I phone in 12 times, some one is able to help me, not at VOX but at VUMA, why, well when VOX can't answer they transfer you to VUMA tel. VUMA, great service btw.
Vuma takes 2 days to get someone to our place and does their part of the install. I call VOX straight after, no one is available, try the next day same ****. So i decide to use their online message support, got through to the support officer Kineshan Naidoo after answering a couple easy question, they put me on hold, for 25 minutes.... 25 minutes. How can a instant online messaging support system ignore their clients for 25 minutes? A simple question like can you confirm they call number x as number y isn't available.... 25 freaken minutes...
PATHETIC!!!!
Good day Clinton.
Thank you kindly for bringing this matter to our attention.
Kindly note that we will be attending to this matter with urgency and someone will be in contact with you soon.
Kind Regards
Vox Telecom
Good day Clinton.
Thank you kindly for bringing this matter to our attention.
Kindly note that we will be attending to this matter with urgency and someone will be in contact with you soon.
Kind Regards
Vox Telecom
Good day Clinton,
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
We can confirmed that this matter has been brought under Management's attention.
Please do not hesitate to contact us again.
Kind Regards
Vox Telecom
Good day Clinton,
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
We can confirmed that this matter has been brought under Management's attention.
Please do not hesitate to contact us again.
Kind Regards
Vox Telecom