Wireless to the home uncapped internet

<p>i got in contact with vox krugersdorp to get wireless to the home,<br />the site inspection happen on the same day i had contacted them, <br />the technicians that came out said that i would be able to get the wireless services<br />as i was in sight of the towers, i filled out the contract and sent it vox Krugersdorp on the 5th of september 2016.<br />I then recieved an sms with a vox user name and password on the 7th of september 2016,<br />I then was emailed by Erika on the 9th of September 2016, that they will contact me on monday 12 September 2016 to arrange the installation,<br />Monday came and went and i was not contacted, i emailed Erika on the 13th of september 2016 asking vox to contact me, i also contacted Vox's customer service and spoke to monica to try and get information about the installation contact.<br />Erika then contacted me and said that they had no stock of the eqipment and did not know when they will get stock, <br />i then questioned vox's claim on their 7 days installation as it would be past the 7 days installion time. <br />I then requested to speak to the manager micheal, in the conversation, i expressed to him that it was unacceptable to<br />advertise 7 working days installation on the website and not deliver, i believe that it is fasle advertising.<br />On Friday 16th september vox came and installed the eqipment, but after the equipment was installed the techniciancould not get any signal and that i needed a larger Dish and/or the sector moved .<br />I phoned Erika , and requested that micheal call me back, micheal called back,<br />in the conversation i expresed to micheal that i was not informed about the possiblity that i will have to pay for better equipment <br />as the standard equipment has limitations and i was not happy about it and that the site inspections was not adequate enough because prior to installation in the inspection they should of tested for signal stregnth. <br />micheal, then in a agravating tone said that he could not do anything about it and that i was a unreasonable/ non-understanding customer. the way he spoke to a customer was rude and very arrogant.<br />after the call i contacted Monica to inform vox krugersdorp to take equipment off my premises as i will not deal with a company that treats and speaks to customers in aggressive and rude tone, clearly my patronage is not valued.<br />Monday the 19th Monica called me and said vox krugersdorp will contact me, monday came and went and still no contact, PLEASE VOX REMOVE YOUR EQUIPEMENT I DONT WANT ANYTHING TO DO WITH YOUR RUDE BRAND.</p>