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Allie H

1 reviews | Active since Sept 2017

09 Sept 2017, 22:27

Wireless router is pathetic

The wireless router I received as part of my contract with Vox is really pathetic. My bedroom is 2 metres from where the router is set up but the connection constantly drops. I can't use the wifi from my room- it is SO frustrating! I get better connectivity with Wi-Fi from flats an entire building over and from a floor or two away!

0
Replies (3)
Vox Telecom
Vox Telecom's reply10 Sept 2017, 06:17
Official

Good Morning Allie,

Apologies for any inconvenience this may have caused.

Please note that we have escalated this matter through to our Technical Team and they will be in contact with you shortly.

Your reference for this matter is VOX***

Thank you kindly,

Vox Telecom.

Vox Telecom
Vox Telecom's reply10 Sept 2017, 10:20
Official

Good Day Allie,

We have received feedback from our Technical Team.

Would you perhaps like us to get one of our Sales Managers to contact you on Monday?

Thank you kindly,

Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply18 Sept 2017, 11:44
Official

Good day Allie,

As per feedback we have received someone from our Technical Department has been in contact with you in order to confirm that everything is sorted and in working order.

Regards,

Vox