1 reviews | Active since Mar 2023
Will not recommend Vox Telecom to anyone
Vox has donenit yet again! After having THE WORST experience with them regarding communication, I thought they redeemed themselves by solving that problem. But, here we are, 15 days later than when the service should have been cancelled and I'm being billed for almost a full month of services, and left without internet due to suspension or service being ended 15 days later than what it should have. I ONCE AGAIN can not get a hold of them, telephonically or email and I do not have the means to continously phone them or to stay on the line in a queue. I'm not able to migrate over to another service provider as vox has not yet released my line.
I am undescribably frustrated with their poor to non existing customer service.
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox