SL
Sharz L
1 reviews | Active since Jan 2022
08 Jan 2022, 08:46
WILL NEVER RECOMMEND ANYONE TO VOX TELECOM
I am a new client to Vox and am hardly a month with them and I regret the choice I made to take them as my ISP. Worst service ever and I will never ever recommend them to anyone not even to the Zoo animals. No response ever was received for the 9 emails, 4 whatsapp messages and on countable calls I made to Vox is just a waste of one's airtime because you'll be transferred from one department to the other without getting any help. It's is sad and so discouraging to be dealing with such unprofessional people like them. They are so quick to send their invoice/statement and super quick to also threaten with suspension letters. The only thing I ever received is their automated email replies with these ticket numbers VOX***1, VOX***9, VOX***7, VOX***9, VOX***9, VOX***4 just a few to quote and nothing happened thereafter. Even the consultant I dealt with is lazy and unhelpful. VOX SERVICE IS PATHETIC.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Jan 2022, 09:13Good day Sharz L, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply08 Jan 2022, 09:13
Official
Good day Sharz L, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
SL
Sharz L's updateReviewer Update
21 Jan 2022, 08:17After all the trouble I took to communicate with Vox regarding the overpayment on my account. I get disconnected just for PITIABLE R141.81 of which it is their mistake. This makes me sick coz of their horrible service since I started as a new client - not even a month old with them but already I am enough with Vox.
I AM DISTURBED, UPSET, MISERABLE, HEARTBROKEN, SAD AND INCONVENIENCED with how Vox is dealing with my account.
On the 8th Jan I wrote a review on this platform about their service. On the 10th Jan, Marlene van Heerden from Vox called me and I explained to her my query - on the same day I received an email from Marlene confirming that they will do corrections on my account. On the 12th Jan, I again received a follow up email from Marlene saying they will advise once the query is resolved and the account will remain active.
Shockingly, yesterday night (20 Jan @ 21h00pm, my services were suspended - for what? only God knows because they confirmed that my account will remain active until this matter is resolved. What an inconvenience from this company. This makes me very angry because the January bill is fully paid.
The hell that Vox has put me through since December 2021 - it is a nightmare and a half. I truly believe that I do not deserve this kind of a horrible and unfair treatment from Vox. They just needed to amend the account and give me feedback so that I can settle the correct.
I am now without connection in my house, inconvenienced!!! THIS IS AFFECTING AS I AM WORKING FROM HOME. I don't understand how Vox feels to inconvenience people with their own MISTAKE.
I AM DISTURBED, UPSET, MISERABLE, HEARTBROKEN, SAD AND INCONVENIENCED with how Vox is dealing with my account.
On the 8th Jan I wrote a review on this platform about their service. On the 10th Jan, Marlene van Heerden from Vox called me and I explained to her my query - on the same day I received an email from Marlene confirming that they will do corrections on my account. On the 12th Jan, I again received a follow up email from Marlene saying they will advise once the query is resolved and the account will remain active.
Shockingly, yesterday night (20 Jan @ 21h00pm, my services were suspended - for what? only God knows because they confirmed that my account will remain active until this matter is resolved. What an inconvenience from this company. This makes me very angry because the January bill is fully paid.
The hell that Vox has put me through since December 2021 - it is a nightmare and a half. I truly believe that I do not deserve this kind of a horrible and unfair treatment from Vox. They just needed to amend the account and give me feedback so that I can settle the correct.
I am now without connection in my house, inconvenienced!!! THIS IS AFFECTING AS I AM WORKING FROM HOME. I don't understand how Vox feels to inconvenience people with their own MISTAKE.
SL
Sharz L's update21 Jan 2022, 08:17
Reviewer Update
After all the trouble I took to communicate with Vox regarding the overpayment on my account. I get disconnected just for PITIABLE R141.81 of which it is their mistake. This makes me sick coz of their horrible service since I started as a new client - not even a month old with them but already I am enough with Vox.
I AM DISTURBED, UPSET, MISERABLE, HEARTBROKEN, SAD AND INCONVENIENCED with how Vox is dealing with my account.
On the 8th Jan I wrote a review on this platform about their service. On the 10th Jan, Marlene van Heerden from Vox called me and I explained to her my query - on the same day I received an email from Marlene confirming that they will do corrections on my account. On the 12th Jan, I again received a follow up email from Marlene saying they will advise once the query is resolved and the account will remain active.
Shockingly, yesterday night (20 Jan @ 21h00pm, my services were suspended - for what? only God knows because they confirmed that my account will remain active until this matter is resolved. What an inconvenience from this company. This makes me very angry because the January bill is fully paid.
The hell that Vox has put me through since December 2021 - it is a nightmare and a half. I truly believe that I do not deserve this kind of a horrible and unfair treatment from Vox. They just needed to amend the account and give me feedback so that I can settle the correct.
I am now without connection in my house, inconvenienced!!! THIS IS AFFECTING AS I AM WORKING FROM HOME. I don't understand how Vox feels to inconvenience people with their own MISTAKE.
I AM DISTURBED, UPSET, MISERABLE, HEARTBROKEN, SAD AND INCONVENIENCED with how Vox is dealing with my account.
On the 8th Jan I wrote a review on this platform about their service. On the 10th Jan, Marlene van Heerden from Vox called me and I explained to her my query - on the same day I received an email from Marlene confirming that they will do corrections on my account. On the 12th Jan, I again received a follow up email from Marlene saying they will advise once the query is resolved and the account will remain active.
Shockingly, yesterday night (20 Jan @ 21h00pm, my services were suspended - for what? only God knows because they confirmed that my account will remain active until this matter is resolved. What an inconvenience from this company. This makes me very angry because the January bill is fully paid.
The hell that Vox has put me through since December 2021 - it is a nightmare and a half. I truly believe that I do not deserve this kind of a horrible and unfair treatment from Vox. They just needed to amend the account and give me feedback so that I can settle the correct.
I am now without connection in my house, inconvenienced!!! THIS IS AFFECTING AS I AM WORKING FROM HOME. I don't understand how Vox feels to inconvenience people with their own MISTAKE.
SL
Sharz L's updateReviewer Update
21 Jan 2022, 10:06Got a call from Merlene (Vox) at about 09h23am this morning, apologising for the interruption as according to what she said is my account was not supposed to be suspended, she also don't understand how because a notification was on their system regarding the resolving of the issue I have raised with Vox.
I am still NOT HAPPY as my account is still pending - I am not sure what's going to happen next with all the hardship I have experienced since the beginning of this account.
I will be a bit relieved if this 'matter can be resolved urgently and this issue be put to rest. I seriously can't deal with this situation any more.
I am still NOT HAPPY as my account is still pending - I am not sure what's going to happen next with all the hardship I have experienced since the beginning of this account.
I will be a bit relieved if this 'matter can be resolved urgently and this issue be put to rest. I seriously can't deal with this situation any more.
SL
Sharz L's update21 Jan 2022, 10:06
Reviewer Update
Got a call from Merlene (Vox) at about 09h23am this morning, apologising for the interruption as according to what she said is my account was not supposed to be suspended, she also don't understand how because a notification was on their system regarding the resolving of the issue I have raised with Vox.
I am still NOT HAPPY as my account is still pending - I am not sure what's going to happen next with all the hardship I have experienced since the beginning of this account.
I will be a bit relieved if this 'matter can be resolved urgently and this issue be put to rest. I seriously can't deal with this situation any more.
I am still NOT HAPPY as my account is still pending - I am not sure what's going to happen next with all the hardship I have experienced since the beginning of this account.
I will be a bit relieved if this 'matter can be resolved urgently and this issue be put to rest. I seriously can't deal with this situation any more.