TW
Tanya W
1 reviews | Active since Nov 2020
14 Sept 2022, 14:39
Wifi struggle
First i got amazing service up until ive got connected.
Second they billed me for days before they installed the router. For 2 weeks i am struggeling to get that bill corrected. Empty promises.
Yesterday they suspended me due to their wrong billing still not fixed and after promising it wont be cut.
After hours off struggle i got reconnected but the bill still not sorted. Today no connection again. This time apparenty due to the fibre line fault of Evotel side.
Seriously cant businesses provide you with what you pay for.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 Sept 2022, 14:58Good day , Tanya W
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply14 Sept 2022, 14:58
Official
Good day , Tanya W
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
14 Sept 2022, 14:59Good day , Tanya W
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply14 Sept 2022, 14:59
Official
Good day , Tanya W
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
There is a current credit , pending approval on REF VOX***5
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Evotel Ref:[#054522] on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
20 Sept 2022, 08:12Good day, Tanya W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply20 Sept 2022, 08:12
Official
Good day, Tanya W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,