PV
Pieter V
1 reviews | Active since Jan 2010
25 May 2024, 21:30
Wifi speed disaster on Vox telecom connection.
I have reported several times over the last two months that my wifi speed on my fibre connection is on average speed of 14 mbps and 8 mbps! And this is while my service is supposed to be for 50 mbps. Communication with Vox is very difficult. They do not answer their phones, and reaction fo to emails state! that it may take up to 48 hours to attend to problems. Yesterday, after the weekend, I finally got a call from a technician after my complaint. My speed then went up, but only to 25 mbps. Today it was again down to 14 mbps. Exactly the same happened to me previously - after a complaint there is a relatively better connection, only to go down again. I have never reached a 50 mbps speed.
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Vox Telecom's replyOfficial
27 May 2024, 09:54Good day, Pieter D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Connectivity issues were attended to.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Connectivity issues were attended to.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 May 2024, 09:54
Official
Good day, Pieter D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Connectivity issues were attended to.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Connectivity issues were attended to.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox