JM
Joyce M
1 reviews | Active since Nov 2013
31 Aug 2025, 14:03
WiFi speed
I seem not to be getting my money's worth.Iam paying for WiFi 60/60 Mbps but when I check my speed it's different story,47/59 sometimes 53/59.These people think that we are unable to check these things (WiFi speed ).sadly things have changed we want our money's worth not all of us are ******** and not afraid to speak when wrong is being done.This thing has been going on for a while now.Can I please get what Iam paying for which is 60/60 Mbps. Regards JKMekgoe
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 Aug 2025, 15:01Hi Joyce Mekgoe ,
Thank you for reaching out,
This is to confirm that we have requested and agent to contact you and assist.
Thank you
Thank you for reaching out,
This is to confirm that we have requested and agent to contact you and assist.
Thank you
Vox Telecom's reply31 Aug 2025, 15:01
Official
Hi Joyce Mekgoe ,
Thank you for reaching out,
This is to confirm that we have requested and agent to contact you and assist.
Thank you
Thank you for reaching out,
This is to confirm that we have requested and agent to contact you and assist.
Thank you
Vox Telecom's replyOfficial
03 Sept 2025, 15:36Good day , Joyce Mekgoe ,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Vox Telecom's reply03 Sept 2025, 15:36
Official
Good day , Joyce Mekgoe ,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox